General Troubleshooting

If you're having issues with the app on your Playstation, here are a few things you can try to resolve the issue"

- Power cycle the console (switch off, unplug power cord and plug back in)

- Make sure the console has an active internet connection. You can also test the quality of your connection in the settings menu.

- Make sure your console has the latest software, you can do this from

ON PS4 > the PlayStation 4 Home Menu, go to Settings > System Software Update.

The system will automatically search for the latest software. If you are already up-to-date it will give you the message: "The latest version of the system software is already installed."

ON PS3 > the PlayStation 3 Home Menu, go to Settings > System Settings > System Information.
The system will display the System Software version number.

- Uninstall and reinstall the AnimeLab application on your console

- Try using your PlayStation browser to bring up the website and see if it is any better: ps3.animelab.com/ps4.animelab.com

PlayStation also have a really good article explaining ways to improve your network connectivity that might help. Feel free to try these steps here:

https://www.playstation.com/en-au/get-help/help-library/playstation-network--online/internet-connection/understanding-and-improving-network-connectivity.ps3/

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